Get Human

Posted on February 1, 2007 4:28 PM

At some point businesses everywhere decided that it is much better for you to waste your time trying to navigate through their automated telephone help systems than to pay friendly knowledgeable employees who speak your language competently to answer their phones. I am sure when you look at the bottom line it looks pretty good that you didn't spend a lot of money on customer service. Since everybody is doing it there's no competitive disadvantage to providing poor customer service, so why not?

The people over at gethuman.com have put together a very useful database of common companies and numbers with instructions on how to get to a human operator. No one can guarantee that you'll understand what the human on the other end of the line is saying, but at least you won't be so pissed that you have a coronary before you get to talk to somebody.

Special thanks go out to my buddy who sends me links like these. I just used it the other day to call the Postal Service. I should print this baby out and keep it in the phone book.

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Tags: customer service, telephone