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How To Fail At Customer Service
1. Native English speakers enjoy the added challenge of speaking with non-native English speakers while they're trying to figure out why a product they've purchased doesn't work the way it should.
2. If a customer has paid you on time, every month for years, but for one month the bill was $200 and they only paid $140, treat them like the dirtbag who has a $400 bill that's 6 months past due.
This poll presented by chadley on 8/25/2004 12:44:55 PM.
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